Membership Manager

About the role

We are looking for a highly organised, proactive and confident Membership Manager to lead the delivery and growth of Cratus’ expanding programme of Development Forums and associated events.

This is a pivotal, outward-facing role with responsibility for owning our Development Forums as a membership product – ensuring they deliver real value to members, support Cratus’ commercial objectives, and strengthen our relationships across the development, planning and public affairs sectors.

You will be responsible for growing, retaining and engaging a paying membership base, alongside managing a varied and high-quality programme of events across multiple regions. Working closely with senior colleagues, the Marketing team and external partners, you will ensure every Forum and event reflects the Cratus brand and delivers an exceptional member experience.

The role operates on a hybrid basis, with flexibility to work remotely, alongside regular attendance at events and meetings. The successful candidate will be expected to occasionally travel to central London and to event locations as required.

This role is ideal for someone who enjoys building relationships, thrives in a fast-paced environment, and is equally comfortable managing detail as they are representing the organisation externally.

What the role entails

Development Forums

• Own and manage Cratus’ Development Forums as a subscription-based membership offering, ensuring strong engagement, retention and growth.
• Lead the recruitment, renewal and ongoing management of Forum members, working with senior colleagues to identify and convert new membership opportunities.
• Maintain and grow the membership database, ensuring accurate records and effective communication throughout the membership lifecycle.
• Project manage the full lifecycle of Forum events, from planning and speaker coordination (including senior industry and political contacts) to venue management, marketing and on-the-day delivery.
• Work with senior leadership, partners and clients to develop compelling agendas, content and formats that meet member needs.
• Oversee delegate management, including invitations, registrations, enquiries and post-event follow-up.
• Manage Forum budgets, sponsorship arrangements and supplier relationships, ensuring value for money and high standards of delivery.

Wider Cratus Events Programme

• Work with the Events team on the delivery of major company conferences and flagship events, ensuring they run to a consistently high standard.
• Support the coordination of Cratus’ presence at key industry events, including UKREiiF, LGA Conference and Party Conferences.
• Coordinate client roundtables, private dinners and networking events.
• Oversee the creation of event collateral, promotional emails and social media content in collaboration with the Marketing team.
• Ensure all events support wider business objectives, brand standards and client expectations.

Event Operations & Administration

• Manage event systems, processes and timelines to ensure smooth delivery across a busy programme.
• Maintain accurate data, reporting and event records.
• Prepare briefing notes, scripts and event materials for internal and external speakers.
• Review feedback and performance to continuously improve the member and delegate experience.
• Demonstrate an understanding of AI tools and their application within events, communications and administration.

Who this role is for

This role would suit someone who:

• Has experience managing membership programmes, networks or senior-level events with a commercial focus.
• Is confident building relationships with senior professionals, partners and political stakeholders.
• Enjoys combining hands-on delivery with outward-facing relationship management.
• Is highly organised, detail-driven and comfortable managing multiple projects at once.
• Brings ideas and initiative to improving member experience and growing engagement.

The offer

• Salary: Competitive
• 28 days annual leave + bank holidays + birthday leave + one volunteering day
• Central London office with good coffee, free snacks and on-site gym with classes
• Regular team socials and company-wide events
• Flexible and hybrid working
• Private medical insurance upon becoming permanent

To apply

To apply, please use the form or send your CV and a brief cover letter to [email protected]. We will review applications continuously and the position will be closed when the right candidate has been found.

Please note that due to the volume of applications we may not be able to respond every applicant. If you haven’t heard back from us within three weeks of submission, we haven’t been able to proceed with your application this time.